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How did I join Shopper Discounts & Rewards?

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  • 1
    It is a common enough mistake to make. I do not agree that hey make it so easy to MAKE the mistake but once I contacted them to tell them it was a genuine error they refunded without question so I am happy.
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  • I have the same problem as Caroline I have just cancelled a credit card only to find I have a regular payment to shopper discount a company that I have no knowledge of .a complete scam you buy something on-line are offered a discount then you find you have be a member of this amazing shopping club offering discounts on anything you might not want to buy .You then decline the offer you go away and think nothing of it I may be naive to think that would be the end of it but as I say I did not sign up for this.stay away .
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  • i have the same problem shopperdisc.co.uk is taking money out of my account and i knew nothing bout this. what should i do ?
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  • How on earth did I end up with £10 a month coming out of my account.i do not recall signing up and I have not received any e-mails.please provide me my "signing up" date and proof of my registration.if this was the case I will not pursue a refund but would like to cancel this with immediate effect.please advise how I go about sorting this out
    Many thanks
    Mark
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  • 1
    I have just had to go through a password change and discovered this account was set up through mindjolt, which is a free games site who take your details in case you might like to purchase pretend money.if I don't receive an e-mail within 24 hrs I will take this to trading standards.this is a blatant con.i have better things to do with my money than donate it to scrounging con artists.
    Rant over (for now)
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  • 1
    Just checked my credit card account - same thing as above - £10 taken from my account. This is an absolute disgrace and trading standards will be hearing about this. I phoned the number above and a chap called Gihan has promised to refund my money and cancel my subscription which was taken out when I bought an item from Plumbworld. I did NOT take out this subscription - I never use discount shopping sites!!!!
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    • I bought something off Argos!!!!!! and ended up paying these con artists too. I have also been promised a refund I will wait and see. I know for a fact I DID NOT sign up for this!!!
    • Hello Janice,

      Thank you for your comment. I am glad that your query has been resolved, and your membership has been cancelled as you requested.

      I would like to reassure you that the only way to create a membership with Complete Savings is by completing the following information into the sign-up page: your name, your email and postal addresses, a new password (we can re-send this to you if that would help) and your credit or debit card details.

      We will now send you an email detailing how you chose to become a member, and I hope that this answers any other questions you may have.

      Kind regards

      The Shopper Discounts & Rewards team
      mary@shopperdiscountsandrewards.co.uk
      0800 731 9935 - Mon-Fri 8am-8pm and Sat 9am-4pm
      www.shopperdiscountsandrewards.co.uk
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  • 1
    i am absolutley foaming! My mother just checked her bank statement which she doesnt usually do as she only just asked for paper bills.. to find a 10 pound payment to shopperdisc. She didnt have a clue what this was so i got the phone number from google so she could ring up. The woman on the phone then informed my 60 year old mam that she has been paying 10 pound a month to this company since april 2011!! she had no idea about it, we dont have a clue who or what this company is or does and certainly didnt want to be subscribed to it.The woman then had the nerve to offer my mam a 30 pound refund and to cancel the membership!? IS THIS SOME SORT OF JOKE? shes owed 210 pound from this company and you want to refund her 30 pound? im warning you now that i will go as far and as high as i need to go to get every penny back for my mam from this thieving company! i wonder how many more people out there are being robbed and dont realise it? absolutley disguisting
    • Hello Laura,

      Could you please email mary@shopperdiscountsandrewards.co.uk and we will be happy to send you a claim form for the further refunds you would like to claim for. Please include the full name of your mother so that we can identify her record.

      I would like to assure you that the only way to join Shopper Discounts & Rewards is by clicking on an offer for cashback, and then completing the sign-up form. The sign-up form makes it clear that following a 30 day free trial, you will be billed £10 each month, hence why you enter credit/debit card details at this stage. Shopper Discounts & Rewards is a savings programme, and as a member your benefits include: an initial cashback cheque, a £10 monthly member bonus, 20% off popular giftcards and 10% cashback at over 650 online stores.

      I apologise for any confusion you have experienced, and look forward to receiving your email to mary@shopperdiscountsandrewards.co.uk

      Kind regards

      The Shopper Discounts & Rewards team
      mary@shopperdiscountsandrewards.co.uk
      0800 731 9935 - Mon-Fri 8am-8pm and Sat 9am-4pm
      www.shopperdiscountsandrewards.co.uk
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  • It is soooo obvious that people are conned in to joining this and it is not 'made clear' in the 'obvious' sign up form as otherwise why do you have a section called 'How did I join Shopper Discounts & Rewards? There are so many complaints about this scheme, it's just plain and simple fraud.
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  • I’m So angry
    I too discovered today that I have been conned by this company for four months ! I only discovered it when I phoned my bank to cancel my debit card as I had lost it. I knew that I hadnt used the card for three weeks, so asked the bank if it had been used in that time and they said no except for today and it was a card transaction, which should have been impossible, seeing as the card was lost and I hadn't been out shopping ! I tried to cancel it with the bank and they told me I couldnt as it was a card transaction and not a direct debit ! ( ofcourse if it was a DD I would have had to set it up and go through bank security !) How can they do this without my permission ? I defenatly know that I didn't fill out all the details to join ! I bought a x box game on play.com which is different company again. I have just spent nearly two hours reading through all these posts and can't believe that this is still happening a year later....actually one lady said she knew it had been happening since 2008 !!! I too, am very angry about this and will be taking all the actions the other poeple have suggested-trading standards, my banks faud team, watchdog, police and everybody I ever come into contact with !!! Also I demand a refund or will take legal action ! I wonder if Caroline, Euan and all the others from the start of this message board, still read these posts and are still campaigning to close it down ??
    • Hello Emma,

      Thank you for your comment. I'm afraid I cannot locate a membership using the details you have provided here, so please email mary@shopperdiscountsandrewards.co.uk and we will be happy to help.

      I would like to assure you that the only way to create a membership with Shopper Discounts & Rewards is by completing the sign-up form, which requires the following details to be submitted: your name, your email and postal addresses, a new password (which we will re-send you if you like) and your credit/debit card details. Without these details it is impossible to create a membership.

      You referenced something you bought online. Following this transaction, or another you have made, you will have seen a promotion offering cashback on your next purchase through that site. Clicking on this will have taken you through to the sign-up form for Shopper Discounts & Rewards, where it is clear that in order to claim the cashback you need to become a member of the savings programme. Shopper Discounts & Rewards not only earns you the initial cashback cheque, but also a £10 monthly member bonus, 20% off giftcards and 10% cashback at over 650 top online stores.

      It is clear on the sign-up form which you completed that following a free period of 30 days, you will begin to pay a membership fee each month, and that you are free to cancel at any time. You will have agreed to the terms of the membership as you submitted your application.

      I hope that this answers any questions you may have, but please email mary@shopperdiscountsandrewards.co.uk so that we can locate your membership and help you further. Alternatively, please use the freephone number below.

      Kind regards

      The Shopper Discounts & Rewards team
      mary@shopperdiscountsandrewards.co.uk
      0800 731 9935 - Mon-Fri 8am-8pm and Sat 9am-4pm
      www.shopperdiscountsandrewards.co.uk
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  • I have just discovered that £10 a month has been taken from our joint account,my husband has no recollection of joining any discount scheme.It is a scam or why would they have a section on "how you joined" I have contacted the card despute department of my bank they have now raised an action against this company on our behalf they will put the money back into our account then persue this company, and everytime they dip their hands into our bank account not only will they have to pay the money back but the bank will also fine them!
    • Hello Tracey

      Thank you for your comment. I cannot locate a membership using the details you have provided here, so please email mary@shopperdiscountsandrewards.co.uk and we will be happy to help you.

      I would like to assure you that the only way to create a membership is by volunteering the following information on the sign-up form: your name, your email and postal addresses, a new password (we can re-send this to you if it helps) and your credit/debit card details for the monthly membership fee. You will have come across this sign-up page after clicking on an offer for cashback. On the sign-up page it is clear that in order to claim the cashback you must become a member, and membership is free for the first 30 days, after which you will be billed to the card the details of which you provided.

      I apologise that there has been some confusion with your membership. Please email mary@shopperdiscountsandrewards.co.uk and we will be happy to help.

      Kind regards

      The Shopper Discounts & Rewards team
      mary@shopperdiscountsandrewards.co.uk
      0800 731 9935 - Mon-Fri 8am-8pm and Sat 9am-4pm
      www.shopperdiscountsandrewards.co.uk
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  • I have also just discovered that I have £10 taken for my account and so called the company and spoke to a very nice man who said that my husband clicked on the offer after making a purchase at christmas. I explained that he was not aware that he had participated and is not used to making purchases online and requested that the membership was cancelled. this has been done and when I asked whether the monies could be refunded he said that this was no problem and the money should be back in account within 10 days., I will obviously be checking that this is the case and if this is done I will be satisfied. To all persons purchasing online I advise that you read everything carefully.
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  • I have just had the same issue. I am owed £210 by a company and offer I was not aware I signed up to.
    I feel sorry for 'Mary' as she must spend her entire life sorting this mess out. The fact that so many people have had this issue shows that it really isn't clear and that most people inadvertently sign up for it, thinking that they are receiving £10 off their next purchase of train tickets etc.
    What I will say is that 'Ryan' in customer services was helpful - the poor man obviously hears this story a lot. I was offered a refund of £30 but have to fill in a claim form for the rest. If my claim is not accepted I will be taking this further.
    What is also dubious is the fact that the money is taken out on a different day each month, making it harder to track.
    I cancelled my e-mail address registered with this account a long time ago, so had no notification e-mails informing me this was happening.
    Let's just hope I receive the a full refund...
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  • Again same problem I have gone into my online current account to find £10 taken out from Shopperdisc. I thought I don't remember buying anything on Monday. I found a confirmation of my direct debit in my junk mail!

    I have requested to cancel the direct debit to this poor Mary@shopperdiscountsandrewards.co.uk. She must be overwelmed with emails from people conned by this scheme. I don't think I will use Play.com as I'm sure this is when this scam website came up! I never use money off vouchers or codes anyway.

    I just hope I get the direct debit cancelled immediately and never hear from that website again!

    Regards Hayley Bennett
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